small sample of literature review

it is a practicum for my last term in master. It is with a company that operates a terminal in an airport.
1- I attached what is the company and what they want (you have to read it).
2- I want you to help me in finding the most appropriate headlines or titles in the (literature review) that I will write in this practicum.
3- under every headline, it is nice to write a small paragraph (40-70 words approximately) about it from peer-reviewed literature.
4- I decided the topic of this research “Identifying the Key Driver for Passenger Satisfaction at Terminal (the name of the terminal) In (the name of airport)  to improve (the name of the company) in Targeting New Business”.
please if you have a better topic you can write it.

all that will be 275- 300 words.

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