Assesment 2

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 2870D North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 T: +612 9955 0488 F: 02 9955 3888

Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 T: +612 8959 6340 F: 02 9955 3888 Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen ACT 26 17 T: +612 6253 5184

BSBMGT502 Assessment Task 1 – v 2.3 Page 1 of 11

 

BSBMGT502 Manage People Performance

Assessment Task 2 – Project & Role Play

Assessment description

In this assessment you will be assigned to a performance team consisting of 3

people where you will be required to plan, monitor and review the performance

of members of your team using one of the companies listed in Assessment task 1,

Question 1.

Each performance team member will undertake a number of activities to manage

the performance of one team member identified in point 2 in the procedures. This

will include management activities such as developing a work allocation,

identifying KPIs, participating in several coaching role plays, undertaking

performance reviews and proposing a development plan for improving poor

performance by the employee you are responsible for supervising.

Upon completion you will each be required to create a presentation of your

outcomes. Your presentation should include an overview of your role and the

worker’s role, work allocations, KPIs, the identified performance issues, an

overview of the coaching activities and development options you considered and

a review of worker performance in relation to the expected KPIs.

Procedure

1. With your team, you are required to choose one of the companies listed in Assessment task 1, Question 1 and complete the operational and departmental goals of the operational plan.

2. Create and develop profiles for 3 different employees in that company to be ‘managed’ by you and your team members (identify job roles and departments).

3. Have your Trainer and Assessor approve your team’s employee profiles.

4. You must then take responsibility for one of the employees and be their manager.

5. Develop individual goals, KPIs and tasks for your worker and document these in the employee’s performance management plan.

6. Create three reasons why your employee is not achieving their KPIs (performance issues). You can select the reasons from the list below or develop your own:

 

 

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 2870D North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 T: +612 9955 0488 F: 02 9955 3888

Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 T: +612 8959 6340 F: 02 9955 3888 Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen ACT 26 17 T: +612 6253 5184

BSBMGT502 Assessment Task 1 – v 2.3 Page 2 of 11

 high levels of absenteeism at performance team meetings

 missing deadlines for task deliverables

 poor team work

 poor communication skills

7. Conduct 2 coaching role plays. This will require the involvement of the other members of your Performance Team. One team member must assume the role of your worker while the other team member is an observer of the role play:

 Brief the team members on the required performance (KPIs) and performance issues you have identified for your employee

 Coach the team member (your employee) on the identified performance issues while being observed

 Prepare a performance development plan on the basis of the outcomes of each coaching session

 Prepare file notes from these coaching sessions to be placed on the worker’s file

 Complete a reflection sheet and your observer completes an observer sheet (refer attached templates)

8. Undertake a performance appraisal meeting with your worker (with the same team member playing the role) and complete the performance management and performance development plans and record notes or the worker’s file.

9. Present your finding to the class at a time allocated to you by your assessor.

 

Note: please use the templates below to answer to complete the assessment.

Specifications

The project deliverables must include:

 completed operational plan and policies relevant to the coaching sessions and presentation

 completed performance management plan

 evaluations from each coaching session (1 for each of 2 coaching sessions)

 performance appraisal meeting notes or recordings

 completed performance development plan

 final presentation including:

a. description of the identified work tasks and KPIs and relevant policies

 

 

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 2870D North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 T: +612 9955 0488 F: 02 9955 3888

Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 T: +612 8959 6340 F: 02 9955 3888 Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen ACT 26 17 T: +612 6253 5184

BSBMGT502 Assessment Task 1 – v 2.3 Page 3 of 11

b. identify three performance issues and possible solutions for meeting or areas for coaching (including informal coaching)

c. overall performance review of the team in terms of KPIs

Operational Plan

Performance Management Plan

Name/Position: Manager: Review Period:

Reference from Operational Plan

Key result area

Indicator of Success/Performance

By When

Status Report

 

 

 

Manager’s comments Signature and Date:

Staff member’s comments Signature and Date:

 

 

 

Operational Goals Department Goals

Goal Focus KPI Reason/ Barriers

Department Deliverable Goal KPI Due

 

 

 

 

 

 

 

 

 

 

 

 

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS No: 02870D 116 Pacific Highway North Sydney NSW 2060 P 9955 0488 F 99553888

 

BSBMGT502 Assessment Task 1 – v 2.3 Page 4 of 11

Coaching Session 1 – Observer’s Evaluation Sheet

Coach’s Name Phone No.

Listener’s Name Phone No.

Assessment Site

Coaching Date/s Time/s

Employee’s Name Phone No.

Standard of performance

Satisfactor y

Yes No

Did the coach utilise the GROW model for coaching his or her employee?

 

Did the coach identify the performance issue?

Did the coach utilise a number of communication skills to reflect and clarify the employee’s answers?

 Active Listening

 Clarifying

 Summarising

 

Did the coach ask probing questions?

Did the coach allow the employee time to think before replying to questions?

 

Did the coach use body language cues to help put the employee at ease?

 

Did the coach acknowledge the employee during the coaching session using positive feedback?

 

Did the coach provide constructive feedback to the employee during the session?

 

Did the coach provide strategies for continuous improvement for the employee?

 

Did the coach identify his or her strengths and weaknesses as a coach/manager?

 

Did the coach identify areas for self-improvement?

 

 

 

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS No: 02870D 116 Pacific Highway North Sydney NSW 2060 P 9955 0488 F 99553888

 

BSBMGT502 Assessment Task 1 – v 2.3 Page 5 of 11

Comments/feedback to coach

 

 

 

 

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS No: 02870D 116 Pacific Highway North Sydney NSW 2060 P 9955 0488 F 99553888

 

BSBMGT502 Assessment Task 1 – v 2.3 Page 6 of 11

Coaching Session 1 – Coach’s Self Reflection Sheet

Coach’s Name Phone No.

Listener’s Name Phone No.

Assessment Site

Coaching Date/s Time/s

Employee’s Name Phone No.

 

Respond to these questions with your feelings and thoughts about coaching.

 

1. What was your initial reaction to the coaching exercise?

 

2. What was your overall assessment of your performance as a coach? Give reasons

for this assessment.

 

3. What do you think were some of your strengths during the exercise?

 

4. What do you think were areas where there was room for improvement?

 

5. What kind of strategies can you think of to help improve your coaching skills?

 

6. What do you think will be the cost of not implementing new strategies into your

role as a manager?

 

7. What are some valuable skills that you have learned today to help you in your role

as manager/coach?

 

 

 

 

 

 

 

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS No: 02870D 116 Pacific Highway North Sydney NSW 2060 P 9955 0488 F 99553888

 

BSBMGT502 Assessment Task 1 – v 2.3 Page 7 of 11

Coaching Session 2 – Observer’s Evaluation Sheet

Coach’s Name Phone No.

Listener’s Name Phone No.

Assessment Site

Coaching Date/s Time/s

Employee’s Name Phone No.

Standard of performance Satisfactory

Yes No

Did the coach utilise the GROW model for coaching his or her employee?

 

Did the coach identify the performance issue?

Did the coach utilise a number of communication skills to reflect and clarify the employee’s answers?

 Active Listening

 Clarifying

 Summarising

 

Did the coach ask probing questions?

Did the coach allow the employee time to think before replying to questions?

 

Did the coach use body language cues to help put the employee at ease?

 

Did the coach acknowledge the employee during the coaching session using positive feedback?

 

Did the coach provide constructive feedback to the employee during the session?

 

Did the coach provide strategies for continuous improvement for the employee?

 

Did the coach identify his or her strengths and weaknesses as a coach/manager?

 

Did the coach identify areas for self-improvement?

Comments/feedback to coach

 

 

 

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS No: 02870D 116 Pacific Highway North Sydney NSW 2060 P 9955 0488 F 99553888

 

BSBMGT502 Assessment Task 1 – v 2.3 Page 8 of 11

Coaching Session 2 – Coach’s Self Reflection Sheet

Coach’s Name Phone No.

Listener’s Name Phone No.

Assessment Site

Coaching Date/s Time/s

Employee’s Name Phone No.

 

Respond to these questions with your feelings and thoughts about coaching.

 

1. What was your initial reaction to the coaching exercise?

 

2. What was your overall assessment of your performance as a coach? Give reasons

for this assessment.

 

3. What do you think were some of your strengths during the exercise?

 

4. What do you think were areas where there was room for improvement?

 

5. What kind of strategies can you think of to help improve your coaching skills?

 

6. What do you think will be the cost of not implementing new strategies into your

role as a manager?

 

7. What are some valuable skills that you have learned today to help you in your role

as manager/coach?

 

 

 

 

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS No: 02870D 116 Pacific Highway North Sydney NSW 2060 P 9955 0488 F 99553888

 

BSBMGT502 Assessment Task 1 – v 2.3 Page 9 of 11

Performance Development Plan

Name/Position:

Manager: Review Period:

Skills to be developed:

How skills are to be developed:

Priority (H,M,L)

By When?

Skills gained (Y/N)

 

 

Manager’s comments Signature and Date:

Staff member’s comments Signature and Date:

Performance Review notes

 

 

 

 

 

 

 

 

Attach additional notes as required.

 

 

 

 

 

 

 

 

 

 

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS No: 02870D 116 Pacific Highway North Sydney NSW 2060 P 9955 0488 F 99553888

 

BSBMGT502 Assessment Task 1 – v 2.3 Page 10 of 11

Role Play: Observation Checklist

Student: ___________________________ Class: _________________________

Criteria Checked if observed

Comments

Yes NO

identifies the imaginative context of a dramatic role, conflict, and situation

 

uses elements such as tension, surprise, contrast, and mood to structure the beginning, middle, and end of the role play

 

rehearses, revises, and refines the role play

 

checks the dramatic role, conflict, or situation for bias or stereotyping

 

makes constructive contributions to a small group

 

During role playing

 

portrays a dramatic role credibly and consistently

 

adapts a dramatic role to suit new information or circumstances in the role play

 

speaks audibly, clearly and expressively in a voice appropriate for the dramatic role

 

expresses thoughts, feelings, beliefs, attitudes, and values appropriate to the dramatic role and situation

 

 

 

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS No: 02870D 116 Pacific Highway North Sydney NSW 2060 P 9955 0488 F 99553888

 

BSBMGT502 Assessment Task 1 – v 2.3 Page 11 of 11

 

Overall feedback about the Role Play:

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Observer: ____________________________ Date: _______________________

uses movement and body language expressively and appropriately

 

contributes to the development of tension or mood in the scene

 

After role playing

 

makes inferences about the behavior of the characters in the scene

 

draws conclusions about the personal and social implications of the conflict represented